Cancellation Policy

At Luxivos, we understand that circumstances may change after an order is placed. This Cancellation Policy explains when an order can be cancelled, how your legal withdrawal rights apply, and how refunds are handled.

Cancelling an Order

If you wish to cancel your purchase, please contact our Customer Support as soon as possible after placing your order.

Orders may be cancelled without charge before they have been processed for fulfillment. Once an order has been prepared for shipment or handed over to the delivery carrier, it is no longer possible to cancel the order directly.

If your cancellation request is received before dispatch, your payment will be refunded in full using the original payment method.

Your Right of Withdrawal

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days without providing any reason.

The withdrawal period begins on the day you, or a person nominated by you, receive the goods.

To exercise your right of withdrawal, you must send us a clear statement of your decision before the withdrawal period expires.

Returning Your Order

After notifying us of your withdrawal, you should return the products within 14 days.

To be eligible for reimbursement, returned items should:

• Be complete and in their original condition.

• Include original packaging, accessories, and documentation where applicable.

• Not show signs of use beyond what is reasonably necessary to examine the product.

If the value of a returned item has decreased because it was handled more than necessary, we may reduce the refund accordingly where permitted by law.

Return Shipping

Unless the return results from our error or the product is defective or incorrect, customers are responsible for the direct cost of returning goods.

We recommend using a tracked shipping service, as the returned products remain your responsibility until they are received by Luxivos.

Refunds

Once your returned products have been received and inspected, we will process your refund promptly.

Refunds will be made using the same payment method used for the original purchase unless another method has been mutually agreed upon.

Where required by law, reimbursement will be completed within 14 days after receiving your withdrawal notice. We may postpone the refund until we receive the returned goods or proof that they have been sent back.

Products Not Eligible for Cancellation

Where permitted by applicable law, the right of withdrawal does not apply to:

• Customized or personalized products.

• Goods manufactured according to customer specifications.

• Sealed products that have been opened after delivery and cannot be returned for health or hygiene reasons.

• Other products excluded from the statutory right of withdrawal under applicable consumer legislation.

Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or differs from what you purchased, please contact us within 48 hours and provide:

• Your order number.

• A brief description of the issue.

• Clear photographs of the product and packaging.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, repair, or refund in accordance with your statutory consumer rights.

Contact

If you have questions regarding cancellations, withdrawals, or refunds, please contact the Luxivos Customer Support team using the contact information available on Luxivos.com.