Last Updated: July 15, 2026

At Luxivos, we want you to shop with confidence. If your purchase does not meet your expectations, we offer a straightforward return and refund process in accordance with applicable consumer protection laws.

Return Conditions

You may request a return within 30 days after receiving your order, provided that the following conditions are met:

• The item has not been worn or used.

• The product remains in its original condition.

• Original packaging, tags, and any included accessories are returned.

• Proof of purchase is available.

• You contact us to request a return before sending the item back.

Products returned without first contacting us may experience delays in processing.

How to Start a Return

If you wish to return an item, please contact our customer support team before shipping the product.

After reviewing your request, we will provide return instructions, including the appropriate return address and any additional information needed to process your return.

Incorrect, Damaged, or Faulty Products

If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A brief explanation of the problem

• Clear photographs showing the damage, defect, or incorrect item

After reviewing your request, Luxivos may, depending on the circumstances, offer one of the following solutions:

• A replacement item

• A full refund

• A partial refund

• Store credit, where appropriate

Items That Cannot Be Returned

Unless otherwise required by applicable law, returns cannot be accepted for:

• Personalized or custom-made products

• Products manufactured according to customer specifications

• Items that have been worn, used, damaged, or altered after delivery

• Products returned without original packaging where the missing packaging significantly affects the item's resale value

• Clearance or final-sale products clearly identified as non-returnable before purchase

Product Exchanges

At this time, Luxivos does not offer direct exchanges.

If you wish to receive a different item, you may return an eligible product for a refund and place a new order separately.

European Union Right of Withdrawal

If you are purchasing as a consumer within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise this right, you must notify us before the withdrawal period expires. Returned products must then be sent back within the timeframe required under applicable European consumer legislation.

Return Shipping Costs

Customers are generally responsible for the cost of returning products.

However, Luxivos will cover return shipping costs if the return is the result of:

• A defective product

• A damaged item received during delivery

• An incorrect item shipped by us

For your protection, we recommend using a tracked shipping service, as we cannot guarantee receipt of packages sent without tracking.

Refund Procedure

Once your returned item has been received and inspected, we will inform you of the outcome of your return request.

If your refund is approved:

• The refund will be issued using the original payment method whenever possible.

• Processing times depend on your payment provider or financial institution.

• Most approved refunds are completed within 10 business days.

Delayed Refunds

If you have not received your refund within 15 business days after approval, we recommend that you:

• Check with your bank.

• Contact your payment provider or credit card company.

• Reach out to our customer support team for further assistance.

Order Cancellation

Orders may be canceled before they have been prepared for shipment.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been dispatched, it can no longer be canceled and must follow the standard return procedure after delivery.

Contact Us

If you have questions about returns, refunds, or an existing order, our customer support team is happy to assist you.

Website: Luxivos.com

Owner: Mariia Tkachenko

KvK Number: 83329266

Business Address: Atlasstraat 25, 7321 GG Apeldoorn, Netherlands

Email: support@luxivos.com

Phone: +31 6 7415 9032

Luxivos is committed to handling every return request fairly, efficiently, and in accordance with applicable consumer protection legislation while providing the highest level of customer service.