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At Luxivos, we strive to deliver your order quickly, securely, and with complete transparency. This Shipping & Delivery Policy explains how we process orders, estimate delivery times, and handle shipping-related matters.

Order Processing

After your order is successfully placed and payment has been received, our team begins preparing your purchase for shipment.

• Orders are generally processed within 1–3 business days.

• Processing times may be extended during holidays, peak shopping seasons, or promotional events.

• Once your order has been shipped, you will receive a confirmation email containing tracking details whenever tracking is available.

Delivery Locations

Luxivos currently ships to selected countries throughout Europe. The shipping options available for your location will be displayed during the checkout process.

Estimated Delivery Times

Delivery estimates begin after your order has been dispatched.

• Netherlands: 2–5 business days

• Belgium: 2–5 business days

• Germany: 3–7 business days

• Other European destinations: 4–10 business days

Please note that delivery estimates are provided as guidelines only. Actual delivery times may vary due to customs clearance, courier operations, weather conditions, public holidays, or other unforeseen circumstances beyond our control.

Shipping Fees

Shipping charges are calculated automatically at checkout based on several factors, including:

• Delivery destination

• Order value

• Parcel dimensions and weight

• Selected shipping service

The total shipping cost will always be shown before you complete your purchase.

From time to time, Luxivos may offer free shipping or special shipping promotions on eligible orders.

Shipment Tracking

Where tracking is available, you will receive an email containing your tracking number after your order has been dispatched. This allows you to monitor your shipment throughout the delivery process.

Customer Responsibilities

Customers are responsible for providing a complete and accurate shipping address, including valid contact information.

Incorrect or incomplete information may result in:

• Delivery delays

• Returned shipments

• Additional delivery charges

Luxivos cannot be held responsible for shipping issues caused by inaccurate information provided during checkout.

Delivery Delays

Although we work with reliable shipping carriers, occasional delays may occur due to circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will gladly assist in locating your shipment and communicating with the shipping provider when necessary.

Lost or Damaged Orders

If your package is lost in transit or arrives damaged, please notify us as soon as possible.

To help us investigate your request, please include:

• Your order number

• A brief explanation of the issue

• Photos of the damaged packaging or product (if applicable)

We will work with the shipping carrier to resolve the matter as efficiently as possible and keep you informed throughout the process.

Contact Information

If you have any questions regarding shipping, delivery, or your order status, please contact us.

Website: Luxivos.com

Owner: Mariia Tkachenko

KvK Number: 83329266

Business Address: Atlasstraat 25, 7321 GG Apeldoorn, Netherlands

Email: support@luxivos.com

Phone: +31 6 7415 9032

Thank you for choosing Luxivos. We appreciate your trust and are committed to ensuring that every order is packaged with care and delivered as safely and efficiently as possible.