Last Updated: July 15, 2026

At Luxivos, we value your privacy and are dedicated to handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the rights you have regarding your personal data when you visit Luxivos.com, create an account, place an order, or communicate with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Full name

• Billing and delivery address

• Email address

• Telephone number

• Payment and purchase information

• Order history

• Account details (if you register an account)

• Customer service inquiries and correspondence

• IP address

• Browser type and device information

• Operating system

• Website activity and usage data

How We Collect Your Information

We obtain personal information in several ways, including:

• Information you voluntarily provide when placing an order, creating an account, subscribing to newsletters, or contacting customer support.

• Information collected automatically through cookies, analytics tools, and similar technologies while you browse our website.

• Information received from trusted third-party partners such as payment providers, shipping companies, and fraud prevention services involved in processing your order.

How We Use Your Information

We use your personal information to:

• Process and manage your purchases.

• Arrange shipment and delivery of your orders.

• Provide customer assistance.

• Manage your customer account.

• Send order confirmations, shipping updates, and service communications.

• Improve our products, website functionality, and customer experience.

• Detect and prevent fraud or unauthorized activity.

• Meet our legal, accounting, and regulatory obligations.

• Send promotional offers and newsletters where permitted or where you have provided consent.

Legal Grounds for Processing

For customers located within the European Economic Area (EEA), we process personal data on one or more of the following legal bases:

• Performance of a contract.

• Compliance with legal obligations.

• Legitimate business interests.

• Your consent, where applicable.

Sharing Your Personal Information

To operate our business effectively, we may share your information with carefully selected service providers, including:

• Payment processing providers.

• Shipping and logistics companies.

• Website hosting and cloud service providers.

• Analytics and website performance providers.

• Government authorities or regulators where required by law.

We never sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Wix Hosting Platform

Luxivos.com is built and hosted using the Wix platform.

Wix provides the infrastructure necessary to operate our online store and may process or securely store personal information through its protected systems in accordance with applicable data protection laws and its own privacy policies.

Cookies

We use cookies and similar technologies to:

• Maintain essential website functionality.

• Remember your preferences.

• Measure website traffic and visitor behavior.

• Improve website performance.

• Enhance website security.

You may adjust your browser settings to refuse or remove cookies. Please note that disabling certain cookies may affect some website features.

Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders.

• Maintain customer records.

• Resolve disputes.

• Comply with legal, financial, and tax obligations.

When personal information is no longer required, it is securely deleted or anonymized where appropriate.

Protecting Your Information

We implement appropriate administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss.

Although we continually work to protect your information, no online system or electronic transmission can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable privacy legislation, you may have the right to:

• Request access to your personal information.

• Correct inaccurate or outdated information.

• Request deletion of your data.

• Restrict or object to certain processing activities.

• Receive a portable copy of your personal information.

• Withdraw previously given consent where applicable.

To exercise any of these rights, please contact us using the details below.

Marketing Preferences

If you subscribe to our newsletters or promotional emails, you may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Please note that even if you opt out of marketing messages, we may still send important communications regarding your purchases or customer account.

Children's Privacy

Luxivos does not knowingly collect personal information from individuals under the age of 16.

If you believe that a child has submitted personal information through our website, please contact us immediately so we can remove the information where appropriate.

International Transfers

Your information may be processed or stored in countries outside your country of residence where our service providers operate.

Whenever such transfers occur, we take reasonable measures to ensure your personal information remains protected in accordance with applicable data protection laws.

External Websites

Our website may include links to websites operated by third parties.

Luxivos is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before providing personal information.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in legal requirements, business operations, or website functionality.

Any updates will be published on this page together with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.

Website: Luxivos.com

Owner: Mariia Tkachenko

KvK Number: 83329266

Business Address: Atlasstraat 25, 7321 GG Apeldoorn, Netherlands

Email: support@luxivos.com

Phone: +31 6 7415 9032

By accessing or using Luxivos.com, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy.